For businesses that send estimates
Win back the estimates that went quiet.
I look at what happens to your estimates and missed calls, set up the follow-up your software already has, and show you the numbers after 30 days.
The problem
You did the hard part. Then it went quiet.
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Estimates sent, then silence
You scoped and priced the job. The customer said they would think about it, and nobody called back to ask.
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Calls nobody picks up
You are with a customer when the phone rings. After hours, it rings into voicemail. Some of those callers try someone else instead.
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The feature is already there
Most job, quoting and CRM software already has quote follow-up and missed-call texts. Often nobody had time to switch them on and set them up.
What I do
Three steps, six weeks.
- 01
Find where leads go quiet Week 1
Two test calls (one in hours, one after), one test web inquiry, and a walk through your last 90 days of estimates. You get a one-page baseline with your own numbers.
- 02
Switch it on and set it up Week 2
Estimate follow-up (for example on day 2, 5 and 10) and a text-back for missed calls, set up inside your software and written in your words. Then 30 minutes with your office person on what sends when and how to pause it.
- 03
Measure it Weeks 3 to 6
A weekly check that messages go out and replies get answered. At day 30, the same numbers as week 1, side by side.
What is included
One fixed price for the whole project. I tell you what it is on the call.
- The week-1 baseline and the "where leads go quiet" page
- Estimate follow-up set up in the software you already use
- A missed-call text-back: one reply to the person who called
- Message templates written in your voice
- A 30-minute hand-off with your office person
- Weekly checks and the day-30 report
Not included
- Ads, SEO, a new website or review campaigns
- Marketing text lists. The text-back is one reply to a caller, not a sequence
- New software. I set up what you already pay for
- A promise of a number of jobs. The report shows what changed
Who it is for
- Owner-led business, roughly 3 to 30 staff
- You send estimates or quotes for jobs worth chasing
- One person runs the office or the sales side
- You could take on more work in the next 60 days
Probably not a fit
- You are booked out for months
- A franchise office controls your software
- You have no job, quoting or CRM software and do not want any
Yours to keep
Everything is built in your own account and stays yours. The project ends at six weeks. If you stop, I hand back access and switch off anything I turned on.
Book a 15-minute callQuestions people ask
Do I need new software?
No. I set up what you already have. If you use paper or a spreadsheet, we talk about whether this is the right first step.
How much of my time does it take?
About an hour in week 1 to give me access and answer questions, and 30 minutes in week 2 for the hand-off. Your office person does the hand-off if that suits you better.
What does my office manager have to do?
Answer the replies that come in, the same way they answer the phone. They learn what sends when and how to pause it for a customer.
Will you text my customers?
Only one reply to someone who just called you and did not get through. No marketing texts and no text lists. Estimate follow-up goes out the way your software already sends messages.
Do you guarantee more jobs?
No. The day-30 report shows what changed against your own baseline. Whether it is worth keeping is your call.
What happens after 30 days?
The follow-up keeps running in your account. If the numbers moved and there is ongoing work, I may offer a monthly check-in. You do not need it to keep what was built.
Fifteen minutes to see if it fits.
Tell me roughly how many estimates you sent last quarter and how many never got an answer. I will tell you honestly whether this is worth it for you.
Do not send confidential customer data, lists or exports in this message. A short description of how leads reach you today is enough for a first conversation.